The Accidental Customer…


Without bleating (don’t get me started!), about the circumstances. Last Autumn I was forced to move twice in six weeks. By the time the second move came around I was in no mood to change utility suppliers. In fact I had lost my sense of humour about most things remotely related to moving!

I found our new supplier was The Utility Warehouse, I had heard of this company through networking meetings, not that I knew much only that they had great ‘piggy’ business cards. I had run out of steam, so out of laziness and frustration I called the company, gave them my new details and away we went with our new gas and electricity supplier. I didn’t think of them again until 4 months later. I had finally got around to giving them a meter reading, it wasn’t a high priority as the direct debit payments and the bills had been very reasonable. It turns out they had been a tad generous in their estimations whilst awaiting my reading and in 4 months I had over paid just over £150.00!

Now that really did make me sit up and take notice, that means my bills were far cheaper and I had already been pleased! Imagine my surprise when the lady I was talking to calmly informed me that this overpayment will be returned to my bank account at the end of the month! Is this the elusive ‘customer service’ I hear lots of companies talking about? It may well be that all utility providers act in this manner, I have to admit I had never seen it anywhere else. It’s little wonder that 6 months later I am a business partner! But that’s another story 🙂

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About JulesWhite

I am a business development specialist and founder of The Last Hurdle. Business Development works best when it works in conjuncture with all development streams, we provide sales, marketing, social media marketing, networking, digital marketing, SEO and Wordpress websites.
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2 Responses to The Accidental Customer…

  1. cevon says:

    I never thought of it that way, well put!

  2. Interesting point of view.Thanks for the post. Most of the time I dont have much fun. The rest of the time I dont have any fun at all. Woody Allen Born 1935

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