Without bleating (don’t get me started!), about the circumstances. Last Autumn I was forced to move twice in six weeks. By the time the second move came around I was in no mood to change utility suppliers. In fact I had lost my sense of humour about most things remotely related to moving!
I found our new supplier was The Utility Warehouse, I had heard of this company through networking meetings, not that I knew much only that they had great ‘piggy’ business cards. I had run out of steam, so out of laziness and frustration I called the company, gave them my new details and away we went with our new gas and electricity supplier. I didn’t think of them again until 4 months later. I had finally got around to giving them a meter reading, it wasn’t a high priority as the direct debit payments and the bills had been very reasonable. It turns out they had been a tad generous in their estimations whilst awaiting my reading and in 4 months I had over paid just over £150.00!
Now that really did make me sit up and take notice, that means my bills were far cheaper and I had already been pleased! Imagine my surprise when the lady I was talking to calmly informed me that this overpayment will be returned to my bank account at the end of the month! Is this the elusive ‘customer service’ I hear lots of companies talking about? It may well be that all utility providers act in this manner, I have to admit I had never seen it anywhere else. It’s little wonder that 6 months later I am a business partner! But that’s another story 🙂